Frequently Asked Questions

Everything you need to know about setting up your smart home.

How do I connect my Geeni devices to my Wi-Fi network?

To connect your devices, download the Geeni app, create an account, and follow the in-app instructions to pair your device using a 2.4GHz Wi-Fi connection.

Are Geeni smart products compatible with voice assistants?

Yes, most Geeni products are compatible with Amazon Alexa and Google Assistant, allowing you to control your lights, plugs, and cameras using voice commands.

What is your shipping policy for domestic orders?

We offer standard shipping on all orders within the continental US. Processing typically takes 1-2 business days, with delivery expected within 3-7 business days.

What is your return policy for electronic items?

We offer a 30-day return policy for all products purchased through our store. Items must be in their original packaging and in like-new condition to qualify for a full refund.

Do Geeni products require a hub for operation?

No, Geeni devices connect directly to your home Wi-Fi and do not require a separate hub or gateway, making setup simple and cost-effective.

Is there a warranty on Geeni hardware?

Yes, all Geeni electronic products come with a limited 1-year warranty that covers manufacturing defects and hardware failures under normal use.